A lot has changed in veterinary medicine since the days of James Herriot. One thing that hasn’t is customer loyalty. Loyalty is much harder to receive these days because clients have more … more

Growing up, you probably saw your fair share of postcard reminders come in the mail – from orthodontists, your vet, your dentist. As an adult, you probably received your fair share of … more

It’s Tuesday morning, the exam rooms are full, a technician has called out sick, the phones are ringing, procedures are being completed in the treatment area, and surgery is underway. There … more

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Gary Keller, the founder of Keller Williams, wrote a book called The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results. … more

If you’re like a lot of veterinarians, you left veterinary school dreaming of the day you would open the doors to your very own, brand new animal hospital. You imagine the first day the … more

Profit and loss statements are likely the last thing you want to look at when managing your practice (because they don’t always tell the story you want to hear). But, this is important … more

“Caring for animals of course comes first. But at the end of the day, if you don’t make a profit, you’re not going to help anybody.” Dr. Pate confesses to always being a … more

Every vet practice knows that putting the client first is essential to both current success and future growth. But “putting the customer first” isn’t merely a task that can be … more