Get industry-leading technology support and repair services

Reassurance from start to finish

From the very beginning, we assist you with installation and implementation of your equipment and technology. Our knowledgeable staff guides you through every step of the installation process. And then, we keep going. If something goes wrong, you can rest assured that we’ll be there to help ­– in person, over the phone, or online.
 
Our extensive support infrastructure has evolved over 140 years of focusing on customer service. We take away the uncertainty of investing by providing you unlimited access to our unmatched repair and support network.

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Local In-Office Technical Support

Expert service from an industry leader

Patterson’s trained and certified service technicians can repair your veterinary equipment (whether purchased through Patterson or not) and schedule routine maintenance – all designed to help you avoid costly downtime and extend the life of your investments. Confidence in your equipment is just another advantage of doing business with Patterson.

Find and contact your local TechEdge team

Get your vet practice back up and running quickly

In most parts of the country, Patterson offers in-practice support through local service technicians – highly trained and certified specifically in the veterinary equipment you use every day. Because Patterson has fulfillment centers and branch offices across the country, our technicians have easy access to parts to expedite repairs.

Protect and maintain your equipment

Patterson Veterinary offers onsite preventative maintenance and repair of centrifuges, microscopes, lights, surgery tables – anything you use for patient procedures. Our technicians are manufacturer-certified, license and bonded. Best of all, we provide a 100% service guarantee on our work. It's the service you need, exactly when you need it, from Patterson Veterinary.

Rely on our expert equipment installation

Our highly trained and certified TechEdge service technicians install most veterinary equipment. Our technicians are well-trained in manufacturer specifications to preserve the integrity of your warranty, and Patterson partners with local contractors, plumbers and electricians to provide end-to-end equipment support.
Patterson Technology Center

Get the most from your technology

The entire team at the Patterson Technology Center (PTC), located in Effingham, Ill., is dedicated to helping you get the most from your technology. Through our state-of-the-art support center, we resolve more than 90% of support calls during the initial call; we also respond to email and chat support requests.

Benefits of the PTC

  • Industry’s most knowledgeable, highly skilled support specialists
  • Implementation services providing you with a smooth, worry-free transition, through data conversions and phone training
  • Comprehensive contact center
  • Exceptionally high customer satisfaction rates
Anesthesia Support

Your partner for anesthesia equipment maintenance

Ensure the safety of your vaporizers

Patterson's complete anesthesia vaporizer service helps you ensure the safety of your patients and team members.
  • Component inspection and cleaning
  • Vaporizer reassembly
  • O-ring, gasket and seal replacement
  • Leak analysis
  • Laser refractometer calibration
All maintenance takes place in a temperature- and humidity-controlled environment to ensure the stability of the temperature-compensating device and maintain accurate calibration.

Receive a vaporizer in exchange

We make it easy to comply with maintenance recommendations. A vaporizer that’s ready for installation is shipped to you in exchange for your vaporizer. The vaporizer we ship you is comparable to yours and includes a calibration report and a return shipping label. It’s that easy.
 
It’s also that accurate, thanks to Patterson Veterinary’s certified veterinary technicians with clinical and technical backgrounds in anesthesia equipment. Our expert service is reflected in our meticulous calibration process, including clinical accuracy testing to the highest industry standards, evaluating and replacing necessary parts and anesthetic agent waste eliminated.

Take advantage of our support hotline

Patterson Veterinary Support is your expert source for information on the use, care and service of anesthesia and monitoring equipment. Our equipment experts are available to provide assistance with the application, use and maintenance of all models of anesthesia machines, ventilators, vaporizers, monitors, waste gas and oxygen supply equipment. 
 
Small Equipment Repair

Partner with Patterson’s National Repair Center

Let the experts at the Patterson National Repair Center take care of your AccuWave monitor, Q Core IV pump and other small equipment repairs. Our factory-trained technicians and knowledgeable coordinators handle the repair process from start to finish, giving you more time to care for your patients. We honor manufacturer and Patterson product warranties and guarantee your satisfaction.
1.800.328.7839

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