Patterson Veterinary University Communication & Customer Service

Find out more about Patterson Veterinary University

The veterinary hospital team is the face of the practice. Their ability to create positive client experiences, every time, will have a lasting impact on the success of the practice. Every member of the team, no matter the length of service or role, will be energized by this experience. Students will learn as a team about improving the client care they deliver by building a platform for service and communication success. The Patterson Veterinary University - Communications and Customer Service provides team members the ability to best deliver high level care to both clients and patients.

PVU: COMMUNICATION & CUSTOMER SERVICE

  • Understanding the importance of communication and customer service in the delivery of veterinary medicine
  • Learning communication skills that help team members focus together to enhance the client experience
  • Learning to customize a client service experience based on the client's unique needs and wants
  • Strengthening the client-hospital bond with every client interaction
  • Comprehending and increasing a client's perception of value
  • Handing client objections/complaints
  • Using the tools provided to enhance the implementation of learn skills

View the course Table of Contents

Cost:
1 person - 1 course: $159 • Multiple people - 1 course: $139

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To find a Patterson Veterinary University Classroom event near you or register for PVU Virtual Campus.

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To learn more about the PVU Virtual Campus.  All courses now available in an online setting.