The most powerful change opportunity happens when everyone in the practice is inspired by the same message. This one-day course is taught on two consecutive days so you can send half your team one day and half the other.

• Learn the importance of communication and service as differentiators
• Develop communication skills that advance team and client relationships
• Develop a plan to serve clients at each phase of the cycle of service
• Learn to strengthen the client-hospital bond with every client interaction
• Learn how to impact a client’s perception of value
• Become more comfortable handling client objections or complaints
• Put the PVU exclusive tools provided to work in your practice