Event Title:
Patterson Veterinary University - Communication & Service
Event Start Date:
02/21/2018 07:30 AM
Event End Date:
02/21/2018 05:00 PM
Country:
US
State:
PA
City:
Levittown
Address:
301 Veteran’s Highway
Type:
Patterson Veterinary University
Patterson Veterinary University - Communication & Service
Event Details:

The most powerful change opportunity happens when everyone in the practice is inspired by the same message. This one-day course is taught on two consecutive days so you can send half your team one day and half the other.

  • Learn the importance of communication and service as differentiators
  • Develop communication skills that advance team and client relationships
  • Develop a plan to serve clients at each phase of the cycle of service
  • Learn to strengthen the client-hospital bond with every client interaction
  • Learn how to impact a client’s perception of value
  • Become more comfortable handling client objections or complaints
  • Put the PVU exclusive tools provided to work in your practice